Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@joypok.com.

Damages and Issues

Please inspect your order upon arrival and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the item you have.
Once your return is approved, you can place a new order for the replacement item.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund has been approved.
If approved, refunds are issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@joypok.com.

Order Cancellations

Orders can be canceled before shipping.
If the order has already shipped, our standard return policy applies.