Shipping policy

At Joypok, we want every step of your journey — from poking wool to receiving your package — to feel joyful and worry-free.

Free Shipping (U.S.)

DIY Needle Felting Kits — Free Shipping on $50+

Orders $50or more ship free (after discounts, before tax).

Orders under $50 ship for a flat $5.99–$6.99 via USPS Ground Advantage (shown at checkout).

Tip: Look for the progress bar in your cart — “You’re $X away from FREE shipping” — to see how close you are to free delivery.

Processing & Delivery Times

DIY Needle Felting Kits

Processing: 2–4 business days

Transit (U.S.): Typically 1–2 weeks via standard ground shipping

All timelines are estimates and may be affected by holidays, weather, or courier delays.

Tracking Your Order

When your order ships, you’ll receive an email with a tracking link so you can follow your package’s journey.

Delays or Lost Packages

Sometimes weather or courier issues may cause delays.
If your package appears lost or hasn’t updated for several days, please email us at support@joypok.com — we’ll do our best to help.

A Small Note of Care

Please double-check your shipping address before checkout.
We cannot take responsibility for packages delivered to an incorrect address entered at checkout.

All delivery times are estimates, but we’ll always do our best to get your Joypok creations to you quickly and safely.